Don's Speaking Topics

Ethical Theft: a very tactical and practical session on how to liberate business from your competition.  Attendees will walk away with tried and true techniques that the speaker used in his 20 plus years of stealing business from undeserving competition.

Maximizing Revenues: this session is dedicated to showing attendees how to engage all of their staff members in the search and conversion of new revenues.  There are many ways to get housekeepers, maintenance, front desk….everyone involved in the acquisition of new revenues and this high energy learning session will be just that.

Creating a Sales and Service Oriented Culture:  Without the right culture at your hotel(s) you will never ever be able to maximize revenues and profits.  This session focuses on what culture options you have and how to drive the one you want.

How to Get Employees and Mangers to Act Like Owners: mandates can’t get employees to do what you want them to, so this session deals with how to get employees to buy-into wanting to do what you want them to.  The net result is an employee who does and you would do to maximize the value of your asset.

How to Train For ROI:  The vast majority of training being conducted in the world today is not working.  Find out why and what you can do about it to drive ROI with every training event you attend or conduct.